Factors Effecting the Recommendation of Qr Code Enabled Payment Solutions Among the Sri Lankan Consumers

The key requirement of this study is to analyse user’s acceptance of Quick Response (QR) code mobile driven payment systems, in considering the Sri Lankan populations widespread use of mobile phones and other mobile devices. The current research has been derived by using the UTAUT2 (Unified Theory of Acceptance and Use of Technology) model. This study develops a conceptual model to determine the most significant factors influencing user’s Perceived Satisfaction and recommendation to use QR Code Payments as a payment platform in retail usage and purchasing. The research model included 352 responses from an online survey in Sri Lanka. The study tested the mediating effect of Perceived Satisfaction to recommendation to use QR Code payment modes. The research derived that Ease of Use, and Attitude to have significant effect on user’s Perceived Satisfaction to use QR Code payment modes, which further influenced user’s perceived satisfaction and recommendation to use QR Code payment modes as a direct testing. Further, the overall study is directed at the consumers’ acceptance of usage on QR Code payment platforms in Sri Lanka, and the academicians can research as future studies in the aspect of Merchants in Sri Lanka.

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