Identification of Influencing Factors on the Intention to Use QR Code Centered Payment Solutions in the Banking Industry in Sri Lanka

Emerging technology which is radically novel, disruptive and relatively fast growing, will not only redesign the landscapes in many spheres but also has the potential to exert a considerable impact on several socio-economic domains. Quick Response (QR) code based payments is one such phenomenon. However, empirical evidence reveals that a significant and visible lacuna does exist in this sphere of study, especially from the Sri Lankan perspective. Hence, the purpose of this study is to analyse an individual’s intention to use QR code mobile driven payment systems in thebanking industry in Sri Lanka. The study has been conducted based on the positivist research paradigm and underpinned by the Theory of Reasoned Action (TRA) and the Innovation Resistance Theory (IRT). The data was collected based on a structured questionnaire given to 352 respondents using an online survey in Sri Lanka. The findings revealed that perceived ease of use and attitude have a significant positive relationship with the intention to use QR Code based payments. Perceived risk has a negative yet significant relationship with the intention to use. However, perceived usefulness has an insignificant relationship with the dependent variable. The study also discusses the theoretical implications from the TRA and IRT perspective, along with the managerial implications for the banking industry. Finally, study highlights the limitations, areas for future research and the conclusion are presented.

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