Determining Factors in Recommendation of QR Code enabled payment solutions in creating a Cashless Society among Sri Lankan Consumers: The Mediating effect of Intention to Use and Perceived satisfaction in Usage of QR.
The purpose of this study is to analyse user’s acceptance of Quick Response (QR) code mobile driven payment systems, in considering the Sri Lankan populations wide spread use of mobile phones and other mobile devices. The current research has been derived by using the UTAUT2 (Unified Theory of Acceptance and Use of Technology) model. This study develops a conceptual model to determine the most significant factors influencing user’s Intention, Perceived Satisfaction and recommendation to use QR Code Payments as a payment platform in retail usage and purchasing. The research model included 457 responses from an online survey in Sri Lanka. The study tested the mediating effect of Behavioural Intention, Perceived Satisfaction to recommendation to use QR Code payment modes. The research derived that Ease of Use, Perceived Usefulness and Attitude to have significant effect on user’s intention to use QR Code payment modes, which further influenced user’s perceived satisfaction and recommendation to use QR Code payment modes as a direct testing. However, the indirect effects of Intention to Use to Perceived Satisfaction did not have any impact over Recommendation to Use QR code payments in the local context. Further, the overall study is directed at the consumers’ acceptance of usage on QR Code payment platforms in Sri Lanka, and the academicians can research as future studies in the aspect of Merchants in Sri Lanka.